Everyone knows how frustrating it is to be forced to deal with denied boarding most especially when you are on a business trip or need to catch up with an appointment.
Denied boarding not only wastes the passenger’s time but also causes discomfort.
You can claim up to 600 € as a compensation under EU 261.
However, air passenger cannot be compensated for denied boarding on EU flights if the passenger did not check-in on time, didn’t reach the gates on time, represent a health or security concern or failed to present the necessary travel documents.
Denied Boarding compensation
If you arrived in time at the check-in desk but denied boarding, then it’s possible that your flight is overbooked due to the airline’s self-interest.
When you arrive at your destination more than three hours late, without sufficient reason why the airline does not provide you with a boarding pass, you can file a compensation claim.
To be eligible for this compensation, you must not accept to volunteer or give up your reservation in exchange for certain benefits offered by the airline.
There are other situations when a passenger may be denied boarding and has no right to compensation.
Such a situation includes health concerns, incomplete travel document, drunk behavior, and security reasons.
Denied boarding eu261